FAQ

What is the PATTON WATCH return/exchange policy ?

PATTON WATCH will accept returns or exchanges for full credit or refund of the watch’s purchase price, by the same method of payment that was used for the purchase, minus shipping & handling charges. A request for a return or exchange must be made by phone or email within 7 days from when the product is received and under the following conditions:


All returns must be received in new, unworn condition as described in this general return/exchange policy:


A Return Authorization (RA) number must be written on the outside of the return package. Once you have received the RA number, the package must arrive at our office within 7 days. Returns without an authorization number from PATTON WATCH will not be accepted.


Holiday exception if your purchase was made between November 15 to December 24, you have until January 10.


All merchandise that is returned must be received in new, original and unused condition, along with all original manufacturer boxes, manuals, and booklets with packaging and accessories intact. All returns and exchanges are subject to inspection by our returns department. Any watch that is worn, scratched, sized or altered in any way will be denied credit or exchange. Watch bands, bracelets, and accessories are not returnable for exchange, refund and/or credit. PATTON WATCH reserves the right to reject any damaged or worn returns even if a return authorization number was originally granted. Watches that were received by PATTON WATCH, in a damaged or worn condition, will be returned to the customer, with the return shipping charge billed to the customer. *(See "What Is Your Warranty & Repairs Policy?" Below)

 
Exchanges will receive full merchandise credit, less shipping charges, towards your selection of another timepiece of equal or greater value.

 
When shipping a return, it is advised to use safe packaging with a traceable courier and to insure the package for the full value, as we are not responsible for packages that we do not receive.

 
Please allow 2 weeks for refunds to be processed and credited to your account.

 
INTERNATIONAL RETURNS / EXCHANGES:


Please contact customer service for international return/exchange prior...


Email: info@patton-watch.com



What is the PATTON WATCH cancellation policy ?

Customers who enter an order online and cancel it before the order is shipped will not be charged.


If the order has been shipped and the customer refuses delivery, we will refund the total amount of the merchandise.


However, the shipping charge will not be refunded.

What is the PATTON WATCH warranty and repair policy ?

PATTON WATCH provides a Non-Transferable Two Year Limited Warranty for the original purchaser only.


The warranty starts from the date of purchase and covers all defects in materials and workmanship. It does not apply to normal wear and tear or to abuse and excludes the watch case, saphir (glass), strap, bracelet and charging unit (if applicable). In the event of a defect or malfunction within the warranty period, your watch will be serviced under the limited warranty terms.


Disclaimer: The warranty does not apply to damage caused, in PATON WATCH’s sole discretion, by tampering with or opening the watch case. Defects or damage resulting from repairs, tampering, or opening the watch case by anyone other than an PATTON WATCH Authorized Service Facility will void the warranty.


When shipping a repair, it is advised that you use secure packaging, a traceable carrier and insure the package for the full value, as PATTON WATCH is not responsible for packages that we do not receive.


Please be sure to include your complete contact information and return shipping address.


International Repairs:


Please contact customer service if you are shipping a repair internationally. You will require a shipping form that needs to be filled out and placed on the inside and outside of the package.


Please notify the shipping courier that your watch is temporarily leaving the country for repair so that they have a record and you do not incur customs fees upon the watch’s return.

 
Should any declaration charges be incurred or customs fees assessed to PATTON WATCH by your country’s customs, those fees will be re-billed directly to you.


For repair returns to all international locations via FEDEX (TNT Express), the shipping & handling charge is $75 US.



Does PATTON WATCH charge sales tax ?

PATTON WATCH does not collect sales tax unless your order is billed to a European address or delivered to an address within Europe.




How can I contact PATTON WATCH ?

By clicking "Contact Us" or send an email to info@patton-watch.com

This will connect you to a PATTON WATCH customer service agent who will promptly answer your questions. PATTON WATCH may also keep your comments on file to help improve the site. You may also send us your comments about our products or the shopping experience in general, as we always appreciate the feedback.


Does PATTON WATCH accept & ship international orders ?

All international orders placed online with a credit card must have the same billing and shipping address. We do accept wire transfers as payment. Please contact us via email to place an order paid for by wire transfer. You will then be supplied with the proper instructions once we receive and confirm your order.


We ship all international orders via TNT Express (a subsidiary of FEDEX).


PATTON WATCH shipping charges if any are for shipping & handling only and DOES NOT cover any taxes, customs or duties imposed by the destination country. Please be aware that all taxes and duties are your responsibility and must be paid by you to your local customs office upon the arrival of your timepiece. All international customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. Customers also take the responsibility that the watches they are ordering can be legally imported into their respective country. If a shipment is returned to PATTON WATCH for failure to pay customs or rejection by customs, the customer will be credited for the amount of their watch order less the shipping charges incurred by PATTON WATCH. The charge for shipping and handling will not be credited. This includes both shipping from PATTON WATCH and returns shipping charges to PATTON where applicable. Unpaid duties and taxes, if incurred by PATTON WATCH, will be charged to the customer’s credit card. We ask that you comply with these requirements and agree by return email so that we can quickly ship your order.


Any missing information will prohibit or delay the delivery of your order. If you have any questions or concerns regarding this refund policy, please contact our customer service department at : info@patton-watch.com



Is my personal information kept private and secure ?

PATTON WATCH is committed to protecting the privacy of your personal information. To protect the information you send from your computer to PATTON WATCH's e-commerce system, including your credit card number, name, and address, all information is encrypted by PayPal payment system. Only parties responsible for processing your order have access to your credit card and bank information.


At PATTON WATCH, the privacy of your personal and financial information is very important to us. This information is solely used for processing and filling your order and under no circumstances is the information shared with any outside agencies or unauthorized employees. Nor is it ever sold or used for the purpose of spam. We are in the business of selling watches, not names or personal information. We will never, ever, give your name, email address, or personal information to anyone. PATTON WATCH will add your email address to OUR mailing list only. Any future promotional emails that may be sent to you will be from PATTON WATCH ONLY and will give you the option of opting-out from our mailing list at any time.


Which crédit cards does PATTON WATCH accept ?

PATTON WATCH accepts all credit card payments accepted by PayPal.

Orders are authorized for payment when received and your order will not be charged until it ships from our warehouse. Authorizations withhold the dollar amount from your account, in order to ensure that these funds are available when the order ships.

Please make sure that your billing information submitted to PATTON WATCH corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Inaccurate billing and identity information submitted to PATTON WATCH will delay the shipment of your order.

For security reasons and product value, a signature of receipt will be required upon delivery of your watch by the carrier. If you are unable to sign upon delivery, you must then pick up your watch at the shipping facility designated. If your watch is not collected within the timeframe indicated by the carrier and is returned to PATTON WATCH, you will be responsible for freight and return shipping charges. TNT-FedEx shipments are delivered on business days only, not weekends or holidays.



How do I know when my order is accepted ?

Each order submitted constitutes an offer to purchase from PATTON WATCH. All orders are subject to review and are not binding until accepted by PATTON WATCH. We may refuse to accept your order at our discretion. After we receive your order, you might receive an automated email with a confirming receipt. Note that this email does not constitute acceptance of your order. Your order is only accepted by PATTON WATCH if you receive a separate order acceptance email. A purchase and sale contract between us is created when you receive a finalized Sales Receipt or Invoice. Any authorized “hold” on your credit card or PayPal account will be released within 3-5 business days from the date of cancellation in the event your purchase order is not accepted.


 

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